Support Centre
  1. Support Centre
  2. PartnerMarketing Support Desk

General Support

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"b682734114cf200dc3d481d05da2156262ded634_lout","branding":{"id":"11","key":"psd","name":"PartnerMarketing Support Desk","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Support Centre","sharedPortalName":"Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the Support Centre","sharedPortalName":"Support Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"psd","projectId":10467,"serviceDeskId":11,"name":"PartnerMarketing Support Desk","description":"<p>Welcome! You can raise a request for PartnerMarketing Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"94","name":"Campaign Support","descriptionHtml":"","callToAction":"Campaign Support","introHtml":"","icon":11302,"iconUrl":"https://centre.support.programme-support.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","groups":[15],"key":""},{"id":"93","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":11302,"iconUrl":"https://centre.support.programme-support.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","groups":[15],"key":""},{"id":"96","name":"Site feedback","descriptionHtml":"","callToAction":"Site feedback","introHtml":"","icon":11302,"iconUrl":"https://centre.support.programme-support.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","groups":[15],"key":""},{"id":"95","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"","icon":11302,"iconUrl":"https://centre.support.programme-support.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","groups":[15],"key":""},{"id":"92","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11391,"iconUrl":"https://centre.support.programme-support.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11391","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[96,95,94,93]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ba1867c-1f94-3cf2-a60e-5ef176e75e2a","appLinkName":"","appLinkUrl":"","spaceKey":"PSD","spaceName":"PartnerMarketing Support Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSD","serviceDeskId":11,"kbLinkDomainURLs":["https://centre.support.programme-support.com","https://twogethercreative.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTNkMTIyNC0zZTI1LTRlY2ItODI0Mi0wMzU5NDU1MmZmMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUwOTU0NTgsIm5iZiI6MTc2NTA5NDI1OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.4mIrQWXl7zPIXNOQnGrmfRySVu1lksJGAdKaJhv5djE","targetCollection":"upload-project-10467","endpointUrl":"https://api.media.atlassian.com","clientId":"653d1224-3e25-4ecb-8242-03594552ff1b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":93,"projectId":10467,"issueType":{"id":"10436","name":"General request"},"form":{"name":"General Support","descriptionHtml":"","callToAction":"General Support","intro":"","instructions":"","icon":11302,"iconUrl":"https://centre.support.programme-support.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/93","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/93","calendarParams":{"firstDay":1,"date":"2025-12-07T07:57:39+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ba1867c-1f94-3cf2-a60e-5ef176e75e2a","appLinkName":"","appLinkUrl":"","spaceKey":"PSD","spaceName":"PartnerMarketing Support Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSD","serviceDeskId":11,"kbLinkDomainURLs":["https://centre.support.programme-support.com","https://twogethercreative.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NTNkMTIyNC0zZTI1LTRlY2ItODI0Mi0wMzU5NDU1MmZmMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUwOTU0NTksIm5iZiI6MTc2NTA5NDI1OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.ngl8hwttoKunCfw06CE1f4B8-mDpYpLr9nkfrmUZX3U","targetCollection":"upload-project-10467","endpointUrl":"https://api.media.atlassian.com","clientId":"653d1224-3e25-4ecb-8242-03594552ff1b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-10-07T12:26:38.027055926Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[93],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"General Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"92b51145-2c60-495d-aaa1-6627b1b9224e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"bcc2e0b3-223d-46e8-a250-145690a5ce27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"bb4da3af-d277-40fb-af92-53020022b216"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"cc","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"tu","label":"URL","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"92b51145-2c60-495d-aaa1-6627b1b9224e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-10-07T12:26:38.027055926Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[93],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"General Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"92b51145-2c60-495d-aaa1-6627b1b9224e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"bcc2e0b3-223d-46e8-a250-145690a5ce27"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"bb4da3af-d277-40fb-af92-53020022b216"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"cc","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"tu","label":"URL","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"92b51145-2c60-495d-aaa1-6627b1b9224e"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=twogethercreative","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b682734114cf200dc3d481d05da2156262ded634_lout","baseUrl":"https://centre.support.programme-support.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://twogethercreative.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"653d1224-3e25-4ecb-8242-03594552ff1b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"348778f163b84029be7d726a2dff9d6d","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://twogethercreative.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}